Stave support
We’re here to help.
For account, cellar, bottle, store, or app questions, email our support team.
Contact support
Please include the email address on your Stave account, a short description of the issue, and a screenshot if it helps explain what you are seeing. Never send a password or verification code.
Common questions
How do I restore my cellar on a new phone?
Sign in with the same account you used previously. Your saved cellar and account information will restore after the app syncs.
How do I reset my password?
From the sign-in screen, choose Forgot password? and follow the link sent to your email.
How do I delete my account?
You can request account deletion from the account area in the app. This permanently removes your account and associated personal data, subject to limited retention required for security and legal obligations.
How do I report a bottle or barcode issue?
Use the in-app submission flow when a bottle or barcode is not recognized. Our team reviews submissions before adding verified catalog information.