Stave support
We’re here to help.
For account, cellar, bottle, store, or app questions, email our support team.
Contact support
Please include the email address on your Stave account, a short description of the issue, and a screenshot if it helps explain what you are seeing. Never send a password or verification code.
For a publisher, creator, or retailer source/link correction or removal request, email support@stavebourbon.com with the source URL and enough detail to locate it. Do not send passwords, verification codes, or unnecessary personal information.
Security report
If you believe you found a security issue, email support@stavebourbon.com with enough detail for us to reproduce it. Do not include passwords, verification codes, or unnecessary personal data.
Common questions
How do I restore my cellar on a new phone?
Sign in with the same account you used previously. Your saved cellar and account information will restore after the app syncs.
How do I reset my password?
From the sign-in screen, choose Forgot password? and follow the link sent to your email.
How do I delete my account?
Go to Settings → Danger Zone → Delete Account, type DELETE, and follow the confirmation steps. Sign in with Apple accounts also require a fresh Apple confirmation. This permanently removes your account and associated personal data, subject to the limited retention explained in our Privacy Policy.
How do I report a bottle or barcode issue?
Use the in-app submission flow when a bottle or barcode is not recognized. Our team reviews submissions before adding verified catalog information.
Does Coming Soon mean a bottle is available?
No. Coming Soon shows official TTB label approvals. An approval is not a release date, local availability, or a promise that a bottle will reach a particular store.
How do verified store updates work?
Verified retailers can publish announcements, deliveries, lotteries, and inventory updates. Check the update time and freshness status before making a trip; expired inventory is shown as unknown rather than current availability.
How do Community and Groups work?
You can follow collectors, join groups that fit their access settings, and use Activity to see relevant reactions and comments. Use in-app reporting tools for a concern and review the Community Guidelines before posting.